Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.

Application

  1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you).  We are Zoe Hiljemark of 5 Brushwood  Drive, Upton Dorset, BH16 5DS with email address zoe@zoehiljemark.com; (the Supplier or us or we).
  2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions.  You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

  1. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  2. Contract means the legally-binding agreement between you and us for the supply of the Goods;
  3. Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order;
  4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  5. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
  6. Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
  7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  8. Website means our website zoehiljemark.com on which the Goods are advertised.

Goods

  1. The description of the Goods is as set out in the Website, catalogues, brochures or other forms of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
  1. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  2. All Goods which appear on the Website are subject to availability.

Personal information

  1. We retain and use all information strictly under the Privacy Policy.
  1. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

  1. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  3. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
  4. Any quotation (if applicable) is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.
  5. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
  6. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Terms of Use

  1. eBooks purchased from this site cannot be returned, refunded, or exchanged.
  2. If you experience technical difficulty in downloading or accessing an eBook you have purchased from this site, please contact our customer service team for assistance.
  3. You are permitted to download the eBook but this licence is personal to you, non-exclusive and non-transferrable.
  4. You may print pages of the eBook for your personal use and reference in connection with your work.
  5. You may create and save bookmarks, highlights and notes as provided by the functionality of the program.
  6. You may reproduce and store portions of the eBook content for your personal use only. Full-scale reproduction of the contents of the eBook is expressly prohibited.
  7. You may not use the eBook on more than one computer system concurrently, make or distribute unauthorised copies of the eBook, or use, copy, modify, or transfer the eBook, in whole or in part, unless you receive our express permission.
  8. If you transfer possession of the eBook to a third party, the licence is automatically terminated.
  9. You agree to protect the eBook from unauthorised use, reproduction, or distribution.
  10. You further agree not to translate, decompile, or disassemble the eBook except to the extent permitted under applicable law.
  11. Multi-use configurations or network distribution of the eBook is expressly prohibited.

Price and Payment

  1. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
  2. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately.

Delivery & Refund Policy

35. Electronic guides (e-books) sold on this site are non-refundable.

36. Once you have purchased an e-book from this site, we will deliver the Goods electronically, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

Risk and Title

37. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

38. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Copyright

39. The entire contents of the eBook are protected by copyright. You may not remove, delete, transmit or create derivative works from any of the eBook content. No part of any chapter of any book may be transmitted in any form by any means or reproduced for any other purpose, without the prior written permission except as permitted in this licence agreement or under applicable law.

Privacy

40. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

41. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (https://www.zoehiljemark.com/privacy-policy/) and cookies policy.

42. For the purposes of these Terms and Conditions:

    1. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
    2. ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
    3. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR

43. We are a Data Controller of the Personal Data we Process in providing Goods to you.

44. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

    1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    2. we will only Process Personal Data for the purposes identified;
    3. we will respect your rights in relation to your Personal Data; and
    4. we will implement technical and organisational measures to ensure your Personal Data is secure.

45. For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: zoe@zoehiljemark.com.

Disclaimer

46. The ebook is provided “as is”, without warranty of any kind, expressed or implied including without limitations, accuracy, omissions, completeness or implied warranties or suitability or fitness for a particular purpose or other incidental damages arising out of the use or the inability to use the ebook. You acknowledge that the use of this service is entirely at your own risk.

47. By completing a purchase on this website, you acknowledge that you have read this Agreement and agree to be bound by its Terms and Conditions.

Governing law, jurisdiction and complaints

48. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

49. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

50. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 7 working days.

Attribution

51. These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).